Never trust anyone who is rude to a waiter

customer service at its best
Sharon Slug using Slugphile Weiru’s head as a writing platform while taking orders. Weiru retaliates with a bear hug.

photo © June Yang

I remember my grandmother telling me that if I were ever to marry, I should make sure he was kind. But she might just as well have said: “Find yourself a man who’s nice to waiters.” The way people treat restaurant staff is, I think, a kind of poker tell, revealing a person’s character in as long as it takes to say: “I’ll have the sea bass.” A man (or woman) who is actively unpleasant to waiters is best avoided. Ditto those who patronise them. Just as bad, though, are people who treat waiters as though they’re invisible. This is not, as these cretins seem to think, a sign of metropolitan sophistication. Do this, and you might as well be wearing a T-shirt that says: “I’m an over-privileged baboon: cold, ruthless, rude and rather stupid.”

Is rudeness in restaurants on the rise? We’ve been very, very lucky and blessed at TGS and we dare say we’ve got the best customers in all of Singapore. We enjoyed this article by Rachel Cooke nonetheless – there’s a lot more to every service staff’s story.

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